Terms of service

The service

BedKeys is hotel management software that runs in a web browser. What each plan and the BedKeys AI add-on include is shown on the pricing page.

Getting started

We open your hotel in BedKeys within a day of your order, and move your rooms, rates, guests and bookings across from your current system, usually in 3 to 4 hours.

You check the moved data before you start using BedKeys for real, and tell us about anything that needs fixing.

Your account

You are responsible for the staff you give access to, the roles you give them, and keeping sign-in details private. Tell us at once if you think someone has used an account without permission.

Use BedKeys lawfully: keep the guest records your local law requires, and don’t try to reach another hotel’s data or disrupt the service.

Fees and payment

Plans are priced per room, per month, in Pakistani rupees, and the BedKeys AI add-on per hotel, per month. Prices are on the pricing page.

Monthly plans are billed at the start of each month. Yearly plans are billed for 12 months at once, with 30% off the room price, and that price stays fixed for the year.

Invoices are paid by bank transfer within 7 days. If an invoice is still unpaid 15 days after it was due, we may pause your access after giving you 7 days’ notice. Pausing never deletes your data, and access returns as soon as the invoice is paid.

We give at least 30 days’ notice of any price change.

Your data

The data your hotel puts into BedKeys belongs to your hotel. We use it only to run the service for you, as our Data processing terms set out.

You can ask for a full copy of your bookings, guests and bills at any time, including when you leave, and we send it within 7 days.

Availability and support

We aim to keep BedKeys available 99.5% of the time each month. Planned maintenance is announced at least 24 hours ahead and done at night, Pakistan time, when hotels are quietest.

Our team helps by WhatsApp, phone and email during the support hours on our Contact page. Problems that stop check-in, check-out or payments come first.

Ending your subscription

There is no long contract. A monthly plan can be cancelled at any time and ends at the end of the month already paid.

A yearly plan runs to the end of the year paid. Paid months aren’t refunded, unless we end the service or break these terms, in which case we refund the unused whole months.

We may end the service with 30 days’ notice, or at once if your hotel seriously breaks these terms. Either way you can have a copy of your data.

Liability

We build and run BedKeys with reasonable care and skill. We aren’t liable for indirect losses, such as lost profits or lost bookings.

Our total liability in any 12 months is limited to the fees your hotel paid us in those 12 months. Nothing in these terms limits liability that the law doesn’t allow us to limit.

Changes and governing law

We tell you at least 30 days before a change to these terms takes effect.

These terms are governed by the laws of Pakistan, and the courts of Pakistan decide any dispute about them.